Questionnaire on the implementation of the LibQUAL+ Survey. Implementation. 1 . Was this the first year you have used LibQUAL+. (If not first time please list. As part of the University Libraries and the Wegner Health Science Information Center’s commitment to supporting teaching, learning and research among faculty. From the analysis of LibQUAL+® assessment procedures, the .. The instrument was originally designed by its creators as a questionnaire.

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How and when is the survey being conducted?

Each response will be stored separately as it reaches the server. Second, everything possible is done to separate personal information from survey responses. In addition to the broad aggregated results for the University as a whole, the Library will be reviewing the results by disciplinary area for the information and use of the different subject liaison librarians, the objective being to understand more clearly the differing needs of the University by discipline.

Summary statistics only are shared with other institutions. Participating institutions will have access to summary results for each institution, allowing for comparisons among peer institutions and all participating academic institutions. Each question has three parts that ask respondents to indicate 1 the minimum service level they will accept, 2 the desired service level they expect, and 3 the perceived level of service currently provided.

This design will permit analysis of gaps between expectations, perception and the minimum acceptable level of service. Automatic reminder notices from the will be sent. All data is libquak on a server in the United States. Because this is a questonnaire survey, discipline categories have been standardized for ease of comparison.

University of Groningen Library. What does the survey measure? Users’ comments from the comments section will be made available to the users’ institution. Although some information is captured from respondents, such as libqkal and email address, privacy is protected in two ways.

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Any browser should work so long as it is not too old. Why isn’t the survey at a local Web address?

You can get another copy of the web link. The data are then analyzed and reports are generated for individual libraries that provide information on how users perceive the quality of their service. Survey results will include aggregate summaries, demographics by library, item summaries, dimension summaries, and dimensions measured for survey implementation. Reminders, therefore, are distributed to everyone in the survey group.

How and when is the survey being conducted?

LibQual+TM Questionnaire Download

This allows us to analyse a number of subjects more closely. Repetition or redundancy in questions allows the survey designers to analyze the validity of each service quality dimension through statistical methods. The survey period has come to an end. The survey summary results will be made available to participants via the World Wide Web on a password-protected Web site. What if I cannot open the URL from my email?

Questionnaier addition, each Library may select 5 questions from a list of optional questions. If I deleted the email can I still take the survey? Ethical Conduct for Research Involving Humans. This will assist with future benchmarking activities.

Results will be compiled in a report that will be posted at this Web site and posted in Insight. Five days later, these individuals libuqal receive another email from the University Librarian, with an embedded URL for the actual survey. If the experienced level is lower than the desired minimum level then that is a signal to the library to start improvements.

University Library user survey LibQUAL+ | University of Groningen Library | University of Groningen

This effort was supported in part by a three-year grant from the U. We use LibQUAL Lite, where respondents are asked to answer 16 questions which are selected from a pool of 38 questions.

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Summary statistics only are shared with other institutions. I found the Pakistan study very useful. Posted by Poonam on December 28, at As individual libraries receive information about areas needing improvement, this project will allow libraries to compare their service quality with other peer institutions, to develop benchmarks, and to surface best practices across institutions.

Second, everything possible is done to separate personal information from survey responses. All Forum My Forum Add.

The survey typically takes from libquap to 15 minutes to complete. Can I skip questions that don’t apply to me? The University of Lethbridge has selected optional questions covering promotion 1information literacy 3and ease navigating the Library’s website 1. The winner will be announced in mid-April on the Mount Library home page http: For more information on these technologies, see: The survey summary results will be made available to participants via the World Wide Web on a password-protected Web site.

Neetesh Dubey on December 24, at It was developed libquaal Leonard L.

Those applications revealed the need for a newly adapted tool that would serve the particular requirements of libraries. The Mount Library will receive initial results in May, and will share final results with the campus community by the fall. Because this is a multi-institution survey, discipline categories have been standardized for ease of comparison.

What discipline category should I choose for my major or area of research? What information is shared with other libqal This design will permit analysis of gaps between expectations, perception, and minimum acceptance level of service.